About Archibold Musonza

  • Academic Level Diploma
  • Age 33 - 37 Years
  • Salary 1850
  • Industry Health

About me

An individual driven by the desire to help and create better value, with +8 years of experience in project implementation and support for National Level Private Public Partnership (PPP) projects and bespoke integrated information systems for our partners and clients. I have amassed a high level of customer relationship management and project implementation planning skills.

Education

Experience

  • 2021 - Present
    Cimas Medical Aid Society

    Acting Group Projects Manager

    Overseeing the planning an implementation of construction and Information projects program for the entire Cimas Group.

  • 2019 - Present
    Cimas Medical Aid Society

    Business Process Improvement Analyst

    Mapping and review of Cimas SBU’s processes. Recommendation and documentation of business process improvement target areas to Management

  • 2018 - 2019
    Law Society Of Zimbabwe

    ICT Officer

    Support for the Society\'s IT infrastructure and systems.

  • 2017 - 2018
    Southern Region Trading Company

    Product Owner/ Business Analyst

    Leading in project implementation strategy and Business requirements specifications gathering and documentation. Collaborate closely with development team to articulate product needs, user stories, and acceptance criteria.

  • 2015 - 2018
    Southern Region Trading Company

    Projects Implementation Officer/ Supervisor

    Deployment and Implementation of new projects. Testing and recommending product customization as per client requirements.

  • 2013 - 2021
    Southern Region Trading Company

    Call Centre Agent

    Providing first line support for clients including ZINARA tolling and licensing sites nationwide on a rotating schedule of 24 hours. Resolving level 1 work orders and elevation of complex and high priority problems to the appropriate support groups for resolution.

  • 2012 - 2013
    Government Internet Service Provider

    Systems Administrator

    Providing 1st and 2nd Line support for clients and internal staff members. Monitoring Internet and email performance and optimization to ensure maximum uptime. Monitoring security violations and taking corrective action to ensure adequate security is provided at all times.

  • 2012 - 2012
    Blackforest Technologies (Pvt) Ltd

    Business Applications Analyst

    Responsible for the design and customization of Classic and RTC (Role Tailored Client) forms, pages, tables and reports – Microsoft Dynamics Navision (C/AL Programming). Responsible for presentations and demonstrations of the Elva Dealer Management System for use within the automotive industry. High level Business Analysis and requirements gathering on customer specified system requirements.

  • 2009 - 2009
    Lisach Technologies (Pvt) Ltd

    Trainee Analyst/ Programmer - Industrial Attachment

    Undertaking various learnership duties during my National Diploma in IT qualification including systems support for PetroMan Fuel Management System and programming using Visual Basic for applications. I also trained in systems implementation and deployment and the provision of user training. Programming using Visual Basic for applications.

Expertise

Systems Implementation
Quality Testing
User Training

Languages

English
Proficient
Shona
Proficient

Skills