About Bornfree Mhlanga

  • Academic Level Bachelor's Degree
  • Age 23 - 27 Years
  • Salary 1850
  • Industry Telecommunications

About me

A motivated and determined individual keen to explore the media and
communications fraternity with a great desire for continuous improvement and
growth. Currently looking for a position that offers both opportunity and
challenge. Willing to gain knowledge and skills through practice using various
technologies of the digital era. A focused, reliable and experienced individual
ready to make an impact in customer services by effecting positive
change for the organization, communities and the nation at large

Education

Experience

  • 2019 - Present
    CassavaSmartech Pvt Ltd

    Outbound Call Centre Agent

    Duties involved Marketing Econet Life Products like Ecosure Funeral Cover. Calling customers and marketing the Ecosure policy including assisting customers with adding dependents, hospital cover, personal accident cover, Vaya add ons etc.

  • 2017 - 2017
    CassavaSmartech Pvt Ltd

    Customer Services Representative

    This involved helping customers with their queries and complaints over the phone, giving customers information about CassavaSmartech products and services. Escalating queries for resolution Answering inbound calls on 114 and Helping customers with pin resets, reversal of mobile transactions, POS payments etc reaching set targets Social Media- engaging customers on social media platforms and escalating their queries for resolution.

Expertise

Customer Services
Telemarketing

Languages

English Language
Proficient
Shona
Proficient

Skills