About Kudakwashe Brighton Mawondo

  • Academic Level Bachelor's Degree
  • Age 33 - 37 Years
  • Salary 1873
  • Industry Digital Services Provider

Education

Experience

  • 2020 - 2021
    Zimbabwe Shared Services

    Database Administrator

    - Installation, Administration and Maintenance of SQL Server Instances and Documentation of major changes to the SQL Servers - Create Users and assign permissions based on the level of database access the user should have - Ensure system availability and perform database server security audits - Monitor and manage database performance and access issues - Provide timely first line Production Environment support - Perform, manage and test back-up and recovery plans - Ensure that storage and archiving procedures are functioning correctly - Generate, develop and ensure Revenue Reports are distributed correctly and on time to multiple banks - Investigate data and system inconsistencies reported by clients(banks) and fix them

  • 2017 - 2020
    Zimbabwe Shared Services

    Operations Support Engineer

    - Supporting all systems/applications issues raised by clients in a timely and satisfactory manner - Participating in the testing and deployment of new applications and provide technical support during its lifetime - Provide Payment Systems\\Postilion support and configurations for multiple banks - Prepare System User Manuals for core business application systems - Interact with customers in a courteous manner via email, on call or various digital channels and ensure their issues are resolved satisfactorily - Troubleshoot Mobile Banking system and service problems, diagnosing and solving configuration issues detected as per SLA specifications and escalate issues where necessary - Assist in the UATs, Evaluation and Documentation of new systems/applications

  • 2014 - 2015
    NicozDiamond Insurance Pvt Ltd

    Systems Administrator - Intern

    - Manage Active Directory, Microsoft Exchange Server and workstations - Ensure security of the server infrastructure by implementing industry best-practices regarding privacy, security and regulatory compliance - Develop and maintain documentation about current environment setup, standard operating procedures and best practices - Manage end user accounts, permissions, access rights and storage allocations in accordance with best-practices - Perform and test routine system backups and restores - Anticipate, mitigate, identify, troubleshoot and correct hardware and software issues on servers and workstations. - Manage vendors, outsourcers and contractors to secure software products and services - Deploy workstations, servers, printers, scanners, firewalls, encryption systems and appliances security systems. - Participated in new Insurance System Acquisition Process and User Training of the new System

  • 2008 - 2011
    Dynamic World Technologies Pvt Ltd

    Technical Sales Representative

    - Manage and interpret customer requirements -speaking with clients to understand,anticipate and meet their needs - Offer technical assistance to customers on ICT products on sale - Researching on market requirements and market data - Perform weekly customer visit plans; schedule client meetings and action plans for follow-up - Attending and participate in trade shows, conferences and other marketing events

Expertise

Database Administration
Customer Support
Applications Support
Payments Systems Support

Languages

English
Proficient
Shona
Proficient

Skills