About Mufaro Mlambo

  • Academic Level Bachelor's Degree
  • Age 33 - 37 Years
  • Salary 2003
  • Industry Telecommunications

About me

A creative and collaborative digitalmarketing practioner with over 10+ yearsof experience. Expert in driving growthand raising brand awareness throughcustomer-centric campaign strategies.Specializes in cross-channel marketing,content creation, digital communication,and social media management.

Education

Experience

  • 2011 - Present
    Telecel Zimbabwe

    Sales Consultant

    Assisted and served 50 customers onaverage/day and modified customer servicesupport system to reduce complaints by 10%. Gathered market intelligence and intel on.competitors and other industry players as well assupervision and training of brand ambassadorson new products and services and ensuring thatthey meet set targets and objectives. Managed ateam of 5 sales reps to deliver monthly businesstargets. Received and recorded payments fromcustomers to ensure that company revenue isproperly accounted for by ensuring that companystock is maintained at 98% level.

  • 2010 - 2011
    Steward Bank

    Bank Teller

    Initiated cash withdrawals and deposits from anaverage of 60 clients per day. Delivered efficient telling services to clientswhilst observing procedures as laid down in thecash manual.

  • 2007 - 2009
    Met Bank

    Customer Service Officer

    Attended on a daily average of 25 plus customerrequest for interim statements, account balancesand other requisitions as may be directed by theOperations Manager. Reconciled suspense accounts and bankreconciliation books to ensure revenue is not lostthrough negligence and miscues

Expertise

Digital Marketing
Customer Management
Query Management
Good Communication skills
Empathy and Sympathy

Languages

English
Proficient
Shona
Proficient
Ndebele
Proficient

Skills