About Nomious Vinyu

  • Academic Level Bachelor's Degree
  • Age 43 - 47 Years
  • Salary 1850
  • Industry Telecommunications

About me

I am an experienced Operations and IT Support Manager with 15 years of experience in the mainly in the Telecommunications Industry. With diverse background in systems engineering management, hardware/ software engineering, end user support and development. My responsibilities  on a day to day involves helpdesk support, managing technical functions, testing equipment, handling repairs, managing engineering projects, conducting site inspections, engaging with clients, ensuring compliance, conducting feasibility studies, and manage work schedules. My goal is to contribute to the organizations effectiveness by setting up quality standards goals and strategic planning. Combining technical expertise with strong business acumen and operational understanding to ensure that all technical strategies and activities align with corporate goals

Education

Experience

  • 2017 - Present
    Energy Resources and Communication Systems

    Information Technology Support Specialist

    - I provide support 24/7, on the day to day operations of company’s computer network. - Install and perform repairs to hardware, software, and peripheral equipment. - Oversee the daily performance of computer systems ensuring data storage is safe and secure and backed up. - Confer with staff, and management to establish requirements for new systems or modifications. - Develop training materials and procedures, train users in the proper use of hardware and software. - Refer major hardware or software problems or defective products to vendors or technicians. - Regularly evaluating our IT systems to ensure they meet the necessary demands. - Educating coworkers about network security and best practices for computer usage.

  • 2012 - 2017
    Afriglobal Communications

    Operations and ICT Helpdesk Support Manager

    - Daily operations supervision, desk Support administration and deploying work to field engineers. - Building a cohesive team and to manage clients effectively, including ability to coach and develop the team. - Knowledge and understanding of all relevant Internet Service Provider industry standards. - Strong communication skills, including the ability to be influential and persuasive with stakeholders. - Promoting service desk with senior management to ensure that it is properly viewed as a core business asset. - Management of Windows Server Active Directory, Vsat Set deployment, setup and commissioning. - Responsible for Service Level Agreement, Customer Relationship and 24X7 Network Operating Centre. - Provision of 2nd and 3rd level of support using telephonic, onsite and remote support.

  • 2012 - 2012
    Steelmakers Zimbabwe

    ICT Systems Engineer

    - Systems maintenance, Helpdesk support techniques, designing WAN and LAN hardware. - Configuration and management of fiber LAN and WAN network between three plants. Install, configure, test. - Server maintenance, backing up data performed on daily basis. - Monitored V-SAT usage and allocation of appropriate bandwidth to users. - Maintain firewalls, security, backup, and redundancy strategies. - Provide 2nd and 3rd level support.

  • 2007 - 2012
    Zimbabwe Online

    Technic Support Engineer

    - Meeting with clients to diagnose software, networking, or hardware issues remotely and telephonic. - Offering solutions that meet the needs of the client, Installing and configuring client computer systems.. - Network planning, monthly and weekly reports, data recovery, desktop repairs and build-ups. - Working on ticketing system, and replying to customers emails and Backing up of data. - Installation and configuration of internet connections modes (VSAT, Fibre, UHF, WiMAX, ADSL and Dial Up). - Domain Registrations and transfers, email and mailbox set up and configurations.

  • 2007 - 2012
    Zimbabwe Online

    Helpdesk Support Supervisor

    - Manage the help desk team and evaluate performance, Set specific customer service standards. - Plan and schedule 24 hr Daily, weekly and monthly shift roster for Helpdesk Support Agents and standby. - Recruit, train and support help desk representatives and technicians. - Contribute to improving customer support by actively responding to queries and handling complaints - Develop daily, weekly and monthly reports on help desk team’s productivity

  • 2007 - 2012
    Zimbabwe Online

    Helpdesk Support Engineer

    - 1st level technical assistance and support for incoming queries and issues related to computer systems - responding to queries either in person, over the phone or remote assistance - Respond to email messages from clients and update online ticketing system. - Strong drive to provide excellent customer service and collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting

  • 1998 - 2006
    Credsure Insurance

    Systems Administrator

    - 1st level support and assistance on System monitoring and maintenance including configuration & security - Keeping updated, accurate and reliable backups of application and databases. - Systems administration, support, server and hardware maintenance. - Windows server management, set up user, email accounts and workstations - Configuring firewalls and setting up Anti viruses on workstations.

Expertise

Windows Management
Systems Engineering
Telecoms
Management
Helpdesk
Programming
Software Support

Languages

English
Proficient
Shona
Proficient
Isindebele
Beginner

Skills