About Rukudzo Isabel Pfunye

  • Academic Level Bachelor's Degree
  • Age 28 - 32 Years
  • Salary 1850
  • Industry Banking

About me

Energetic and enthusiastic lady with a passion for excellence.



  • 2018 - 2020
    First Capital Bank

    Support services clerk

    •Carried out process redesign and reviews for the entire bank •Carried out operational risk assessments for new and current processes •Performed conformance reviews •Ensured that the processes were always up-to-date through continuous business process reviews and improvements •Reviewed and updated procedure manuals for different departments, always ensured that they had updated processes and procedures •New product designs - business cases •Reviewed and redesigned bank stationery •Reviewed Service Level Agreements (SLA) Carried out snap checks on Cash Depot and Corporate Services Centre •Safe Custody of keys •Monitored risk events •Managed to monitor the effectiveness of controls through carrying out regular bank branch visits, reporting the findings to management and ensuring that any loopholes found were addressed to

  • 2017 - 2018
    First Capital Bank

    Data Capturing and Know Your Customer (KYC) clerk

    •Captured customer details on application form or mandate into the system for account opening •Vetted all application forms and mandates for KYC compliance •Returned mandates that do not pass the physical and system checks to retail/corporate branches •Checked correctness of captured details on the system against physical mandates files •Ensured that no backlogs were accumulated •Ensured 100% data quality capturing on the system •Ensured that all activities and duties were carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal First Capital Bank Policies and Policy Standards