About Stanley Mashegede

  • Academic Level Diploma
  • Age 48 - 52 Years
  • Salary 1850
  • Industry Telecommunications

About me

Highly experienced IT Manager with 26 years’ experience in IT Operations, Customer Service Program
Development, Business Management, Strategic Management, Call Centre Management, Quality
Improvement and Project Management.
• Extensive knowledge of communications and cutting-edge network technologies.
• Decisive and goal oriented, adept in setting realistic priorities to coordinate and complete multiple
complex projects simultaneously.
• Demonstrated success in evaluating and managing ICT teams, achieving business results, implementing
ERP and high availability Infrastructure systems, procedures and business analysis
• Proficient in preservation of assets by implementing disaster recovery, contingency plans, back-up
procedures, Information Security and control structures.
• Proven record of building revenues, increasing profitability, building strong customer relationships and
establishment of solid operations in the ICT industry without sacrificing values.
• Proactive leadership style which instils confidence in peers and staff.

 

Education

  • 2013 - 2013
    University of Zimbabwe

    CCNP

    Route and Switch

  • 2012 - 2013
    University of Zimbabwe

    CCNA

    Route and Switch

  • 1993 - 1994
    Harare Polytechnic College

    NTC

    Electronic Systems (Microprocessors)

  • 1992 - 1993
    Harare Polytechnic College

    NITC

    Electrical Engineering

Experience

  • 2003 - Present
    Alpha Data Systems

    Senior Technical Manager

    • Lead the company’s operational planning process and develop a comprehensive strategy for aligning the operations to the company’s strategic priorities. • An integral part and driver of strategic planning, capex budgeting and forecasting of business requirements and decision making process. • Ensure that strategic objectives are translated into tactical business plans with mechanisms for measurements in place to monitor progress. • Partner with Functional Heads to identify , prioritise and develop initiatives that are key drivers for achieving the company’s current and future service and business objectives. • Analyse effectiveness of processes and systems in use and recommend corrective action and automation. • Benchmark productivity against industrial standards and create measures to improve productivity. • Responsible for the administrative management of the company, that is Sales, Software Support and Hardware Support Departments. • Preparation of capital and operating budgets and control expenditure against approved allocations. • Responsible for the installation and maintenance of clients’ local and or wide area networks including systems security. • Implement, administrate and maintain clients’ databases. • Help to design, develop and maintain clients’ web based applications and continuously improve clients’ websites. • Sourcing, buying and costing of all hardware, software and accessories. • Responsible for all technical training of staff members and clients. • Carrying out quality audit on all service and keeping of a database for every piece of customer’s equipment going through the workshops or repaired on site. • Manage the formulation of specific contract and tender documents and control contractual obligations. • Direct and control the professional, technical and operational outcomes related to the provision of support and quality service delivery. • Negotiating deals with both local and foreign companies for and on behalf of the company. • Standing in for the Managing Director in his absence.

  • 1998 - 2002
    Alpha Data Systems

    Technical Manager

    • Lead the company’s operational planning process and develop a comprehensive strategy for aligning the operations to the company’s strategic priorities. • An integral part and driver of strategic planning, capex budgeting and forecasting of business requirements and decision making process. • Ensure that strategic objectives are translated into tactical business plans with mechanisms for measurements in place to monitor progress. • Partner with Functional Heads to identify , prioritise and develop initiatives that are key drivers for achieving the company’s current and future service and business objectives. • Analyse effectiveness of processes and systems in use and recommend corrective action and automation. • Benchmark productivity against industrial standards and create measures to improve productivity. • Responsible for the administrative management of the company, that is Sales, Software Support and Hardware Support Departments. • Preparation of capital and operating budgets and control expenditure against approved allocations. • Responsible for the installation and maintenance of clients’ local and or wide area networks including systems security. • Implement, administrate and maintain clients’ databases. • Help to design, develop and maintain clients’ web based applications and continuously improve clients’ websites. • Sourcing, buying and costing of all hardware, software and accessories. • Responsible for all technical training of staff members and clients. • Carrying out quality audit on all service and keeping of a database for every piece of customer’s equipment going through the workshops or repaired on site. • Manage the formulation of specific contract and tender documents and control contractual obligations. • Direct and control the professional, technical and operational outcomes related to the provision of support and quality service delivery. • Negotiating deals with both local and foreign companies for and on behalf of the company. • Standing in for the Managing Director in his absence.

  • 1997 - 1997
    Digicom Smart Cards

    Operations Manager

    • Overally in charge of the workshops. • Responsible for training technicians and allocating them duties on a day to day basis. • Responsible for handling all customers’ complaints and liaison. • Responsible for ensuring that all products leaving the workshop have been thoroughly tested and satisfy the highest quality standards. • Responsible for maintaining the right stock levels. • Responsible for setting targets and monitoring their achievements. • Responsible for ensuring that all warranty claims and maintenance obligations are fulfilled in such a way that both the client and the company benefit and maintain a lasting relationship. • Responsible for identifying training needs of the workshop staff and ensuring that the company does not lag behind its competitors. • Responsible for motivating workshop staff and maintaining high levels of morale. • Responsible for quotation and preparation of tenders in liaison with the managing director. • Responsible for marketing maintenance contracts to new and existing clients. • Responsible for carrying out site audits for networks and point of sale systems. • Marketing of all company products and services.

  • 1995 - 1997
    Future Tech Computers

    Computer Engineer

    • Marketing. • Assembling Personal computers (PCs). • Repairs, maintenance and servicing of personal computers, power suppliers and peripherals. • Repairs, maintenance and servicing of printers. • Network cabling and installation. • Repairs, maintenance and servicing of monitors. • Circuit board repairs up to component level. • Installation, repairs, maintenance and servicing of point of sale system hardware. • Management of the workshop. • Software support on DOS, Windows, Word Perfect, Lotus, CorelDraw, Photoshop, AutoCAD, ArchiCAD, Freehand, Aim Dispensing Software, and Aim Point of Sale Software and other Microsoft products.

Languages

English
Proficient
Shona
Proficient

Skills