About Takudzwa Kapesa

  • Academic Level Master’s Degree
  • Age 28 - 32 Years
  • Salary 1983
  • Industry Digital Services Provider

About me

Responsible for designing the current Steward bank Zimswitch reconciliation
system. Responsible for operations department CoreBanking system
requirements for Steward Bank. Expertise in computerized accounting and
bookkeeping systems. Knowledge of POS, Visa card e-banking reconciliations.
Knowledge of Third party Bank Card systems. Supervisory skills. Customer
Service. Tellering.



  • 2021 - Present
    Conti Touch Technologies Pvt Ltd

    Foreign Exchange Officer

    Handling all foreign exchange transactions, cash, and foreign currencies. ●Matching demand and supply of foreign exchange to maintain the required foreign exchange and deposits with the bank ●Carrying out accurate forex exchange transactions settlement with all procedural formalities and documentations. Buying and selling, ensuring to up-sell at all times. ●Providing exceptional customer service and building rapport with clients. •Working to sales targets. ●Handling Money transfers with approved Agents. ●Handling large amounts of cash. ●Dealing with all foreign exchange enquiries and ordering currency. ●Balancing and banking at the end of the day. ● Maintain proper records of all transactions. ●Report suspicious Money Laundering and Financing of Terrorism activities to superiors. ●Preparing Daily RBZ reports.

  • 2020 - 2021
    Steward Bank Pvt Ltd

    Foreign Cards Supervisor

    Devolved daily and weekly plans from the departmental monthly plan for subordinate staff. ● Reviewed previous work, set and discussed weekly targets with subordinate staff. ● Contributed to the development of processes, procedures, work flows and operating manuals for Digital Card Operations. ● Checked daily posting of all credit card payments and VISA Prepaid Card reloads and any adjustments received in Card Management systems through manual adjustments(approx. 300 reloads per day). ● Monitored uptime of card management system through transaction updates and advised the Digital Operations Manager regarding any downtime. ● Extracted and reviewed weekly, monthly, and quarterly returns to regulators and associations (such as RBZ weekly report, RBZ monthly report, Visa and MasterCard quarterly return) and submit to the Foreign Cards Manager. ● Resolved audit issues within the Internal Audit resolution matrix timelines. ● Facilitated and checked system set up changes with the Vendor as instructed by Business. Checked that credit cards are created with the approved credit limits set by Credit Control. ● Checked and approved all exceptional limits as authorized by Credit Control. Investigated escalated and cleared outstanding reconciliation items. ● Monitored and checked processing of all product scheme settlements (such as VISA, MasterCard in line with Service Level Agreements

  • 2016 - 2020
    Steward Bank Pvt Ltd

    Reconciliation Clerk

    ● Internal control Liason for operations department. ● Assisted in eliminating incidences of frauds, losses, and shortages through full compliance with laid down procedures. ● Facilitated efficient counter service and that all customer requirements/complaints are dealt with expediently and courteously in close liaison with the stated SLAs. ● Monitored company transactions on third party platforms. ● Acted as liason officer of the company with third party solution providers. ● Monthly returns of Government Levy and related reconciliations. ● Ensured Company compliance on transactional limits and KYC requirements on card issuances. ● Reconciled Company related suspense accounts. ● Acted as first defence on fraud detection and any key risk issues

  • 2013 - 2014
    Knowledge Transfer Africa

    Finance Intern

    ●Captured accounts journals and reconciling all bank accounts (daily; weekly; monthly). ● Captured, posted and reconciled all daily loan disbursements from MetBank into sub-business unit accounts. ● Collected, reviewed and provided complete, accurate accounts data and related reports to Finance Manager. ● Oversaw client (suppliers) accounts through creating, sending, and following up on invoices payment. ● Receipted all cash inflows into the company and captured transactions into the ERP system. ● Received payments requests from user departments and processes payments as authorized (operating & capital expenditure). ● Processed approved petty cash requests and ensured adequate record keeping ● Maintained an accurate and up to date physical record of all processed financial transactions ● Maintained a complete and accurate fixed asset register. ● Assisted with the preparation of half year and annual accounts for internal and external Audit. ● Attending to and resolving all banking transaction and client related payment queries. ● Processed all statutory payments on behalf of the company.