About TAKUNDA MAHACHI

  • Academic Level Bachelor's Degree
  • Age 28 - 32 Years
  • Salary 1850
  • Industry Telecommunications

About me

Education

Experience

  • 2017 - Present
    Cassava Smartech – Ecosure Outbound

    Independent Contractor (May 2017 to dec 2020) –

    Independent Contractor (May 2017 to dec 2020) – Cassava Smartech – Ecosure Outbound  Developing strong relationships with customers.  Answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services.  Providing advice on purchasing products or services  Inbound duties (resolving Ecocash queries)  Shift monitors duties (in absence of outbound shift monitors) using CRM systems, running hourly reports of all agents, calls allocation and assisting agents during the shift

Expertise

CALL CENTRE DUTIES

Languages

English
Proficient
Shona
Proficient

Skills